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Complete the frustrated employee's IT support ticket.
The office printer always _________________________ when I print double-sided, so currently I _________________________ all my reports by hand. Please help!
The office printer always jams when I print double-sided, so currently I am writing all my reports by hand. Please help!
"Always" indicates a permanent fact or regular occurrence, requiring the Present Simple (jams).
"Currently" indicates an ongoing, temporary action, requiring the Present Continuous (am writing).